Clear terms for using Abbas Labs.

These Terms of Use form an agreement between Abbas Labs (Abbas Labs, we, us or our) and the person or organisation using our websites or services (you or Customer). By creating an account and accepting these terms, or by using a paid service, you agree to them. If you accept for an organisation, you confirm you are authorised to bind it.

1. Services and eligibility

Abbas Labs provides websites, an AI receptionist, call-handling workflows, customer portal features and optional integrations. The selected plan, pricing page, order information and any agreed written proposal describe the included features, usage and support. You must be legally capable of entering this agreement and provide accurate account and business information.

We may improve or change service features. If a material change substantially reduces a paid service during a current billing period, we will provide reasonable notice and an appropriate remedy where required by law.

2. Free accounts, subscriptions and fees

A free account lets you configure and test an AI receptionist in the browser. It does not include a telephone number or live forwarded-call service. A paid plan begins when its first subscription payment succeeds; we then provision the included Australian number. Subscription price, GST treatment, included usage and billing interval are shown when you select a plan. Unless the checkout or order states otherwise, subscriptions renew for the displayed billing interval until cancelled. Payment processing is provided by Stripe, and we do not store complete payment-card details.

You authorise applicable recurring charges and must keep billing details current. We will not impose unagreed usage charges. If expected usage exceeds a plan allowance, we may contact you to agree an appropriate plan or limit before additional paid usage is activated.

You may cancel through the available billing controls or by contacting us. Cancellation takes effect as described at the time of cancellation. Nothing in these terms limits any refund, cancellation or other remedy required under the Australian Consumer Law.

3. Customer responsibilities

You control the approved business information, call instructions, escalation contacts, service areas, availability and integration destinations supplied to the receptionist. You must review them for accuracy, keep them current and test material changes before relying on them.

You are responsible for lawful call forwarding and communications, giving required AI and recording notices, obtaining necessary consents, responding to captured enquiries, supervising authorised users and protecting account access. You must not configure the service to impersonate a person, conceal that callers are dealing with AI, provide unapproved professional advice or make commitments the business cannot honour.

4. Acceptable use

You must not use the service unlawfully or to harass, deceive, discriminate, exploit vulnerable people, facilitate emergencies in place of emergency services, infringe rights, distribute malware, bypass security, probe another customer, scrape the service, overload systems or submit information you lack authority to use. You must not provide secrets or unnecessary sensitive information as receptionist instructions.

We may investigate suspected misuse and proportionately restrict affected features while protecting the service, callers or other customers.

5. AI and voice limitations

AI output is probabilistic and may be incomplete, misunderstood or wrong. The receptionist is designed to follow approved information and escalation rules, but it cannot guarantee that every call connects, every statement is transcribed correctly, every caller provides accurate details or every integration remains available.

The service is not an emergency service and does not provide medical, legal, financial, safety, trade or other professional advice. You must maintain an appropriate human fallback and independently verify consequential information, bookings, quotes and commitments.

6. Calls, recordings and privacy

Calls may be recorded and transcribed to provide the service. Our handling and maximum 90-day retention of application recordings and transcript content are described in the Privacy Policy. You must ensure your use, greeting, forwarding arrangement and instructions meet the laws applying to you and your callers.

Each party must comply with privacy laws that apply to it. You must only provide personal information you are authorised to provide and configure integrations to destinations you control or are authorised to use.

7. Integrations and third-party services

Optional integrations depend on third-party systems and customer-granted permissions. Their availability, security and terms are controlled partly by their providers. You are responsible for verifying destination accounts and reviewing information sent to them. We are not responsible for a third-party service outside our reasonable control, but we remain responsible for obligations that law does not allow us to exclude.

8. Intellectual property and feedback

We and our licensors retain rights in the websites, software, service design, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the subscribed service for your internal business purposes during the agreement.

You retain rights in the business information and content you provide. You grant us the limited rights needed to host, process, transmit and secure that content to provide the service. If you voluntarily provide feedback, we may use it without identifying you or disclosing confidential information.

9. Confidentiality

Each party must protect the other party's non-public business, technical and commercial information using reasonable care and use it only for this agreement. This does not apply to information lawfully public, already known without restriction, independently developed or lawfully received from another source. Required legal disclosure is permitted after reasonable notice where lawful.

10. Suspension and termination

We may suspend affected access where reasonably necessary for security, unlawful use, material breach, unpaid fees after notice or risk to callers or the service. Where practicable, we will give notice and an opportunity to remedy the issue. Immediate action may be required for urgent security, safety or legal reasons.

Either party may terminate for an unremedied material breach after reasonable notice, or where insolvency or law makes continued service impracticable. On termination, access ends and data is handled under the Privacy Policy and applicable export or retention obligations.

11. Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded. Where a permitted remedy can be limited, our liability may be limited to resupplying the services or paying the reasonable cost of resupply.

To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. Any other limitation must be applied fairly in light of the service, the fees paid, each party's responsibilities and available remedies. These terms do not limit liability for fraud, wilful misconduct, breach of confidentiality or privacy obligations, or liability that cannot lawfully be limited.

12. Indemnity

You are responsible for loss reasonably arising from your unlawful use, unauthorised content, or instructions that infringe another person's rights, except to the extent the loss was caused or contributed to by us. We will take reasonable steps to mitigate loss and will not seek recovery that would be unfair or prohibited by law.

13. Changes, notices and disputes

We may update these terms for legal, security or service reasons. We will provide reasonable advance notice of material changes affecting an active subscription. If a material change is detrimental and you do not agree, you may cancel before it takes effect without a new cancellation penalty.

Contact hello@abbaslabs.com first so we can try to resolve a concern in good faith. These terms are governed by the laws of New South Wales, Australia, and the parties submit to courts with jurisdiction there, subject to any non-excludable right to bring a claim elsewhere.