Appointment enquiries
Book through supported integrations, or capture and route booking requests through your existing workflow.
AI reception for Australian clinics
Never leave a patient waiting on hold.
Keep your existing clinic number. Abbas Labs answers first, handles routine appointment requests, and connects complex enquiries to your reception team.
The call path
Your number stays. The waiting changes.
- 01Existing clinic number
Patients call the number they already know.
- 02Abbas Labs number
Your carrier forwards the call to the assigned destination.
- 03AI receptionist
Routine enquiries and supported appointment actions are handled first.
- 04Human reception
Complex enquiries warm-transfer to a separate direct line or queue.
The public clinic number must never be the transfer destination because it may forward back to Abbas Labs.
Administrative help with clear clinical boundaries.
Warm transfers
Reception hears a short private administrative summary and accepts before the caller is bridged.
After-hours coverage
Use configured information, messages and callback requests without inventing availability.
Call summaries
Give staff a concise next step while minimising sensitive detail.
Existing number retention
Forward from your current carrier; no need to replace the advertised clinic number.
Multiple locations
Confirm the correct clinic location and local appointment details.
Custom software discovery
Record unsupported software accurately and assess a real integration—never display a fake connection.
Privacy-aware administration
Collect only what reception reasonably needs, not symptoms, diagnoses, medications, Medicare details or test results by default.
Clinics
$499 AUD / month
A separate recurring Clinics subscription with the clinic workflow resolved independently from its Stripe display name.
- AI answers calls before reception
- Keep the existing clinic number by forwarding calls
- Book through supported integrations or capture booking requests
- Warm transfer with a private administrative summary
- Primary and backup reception destinations
- After-hours handling and callback requests
- Call summaries and analytics
- Free custom clinic software discovery call
Free integration discovery
Tell us what your clinic already uses.
We will assess the product, access model and safe fallback. Submitting this form does not mean the software is connected or supported.
Frequently asked questions
Can we keep our existing clinic number?
Yes. Your clinic keeps publishing its existing number and configures its carrier to forward calls to the assigned Abbas Labs number. Abbas Labs cannot change forwarding on a number it does not control.
Which number receives human transfers?
Use a separate direct reception line, extension, mobile or queue. Never use the public clinic number as the destination because it may forward back and create a loop.
Can it book every clinic system?
No. It books only through a supported, configured integration that confirms success. Otherwise it captures a booking request and clearly says the clinic will confirm it.
What happens when reception does not answer?
The caller returns to the AI and can leave a message, request a callback or continue with a routine enquiry. The original caller is not disconnected by a failed transfer.
Does the receptionist give medical advice?
No. The Clinics workflow is for administration. It does not diagnose, interpret results, recommend medication or conduct detailed medical intake by default.
How is forwarding verified?
You place a real test call to the public clinic number. Setup is complete only after Abbas Labs observes that the assigned number, clinic workflow, correct agent and audio path were reached.
How much does Clinics cost?
$499 AUD per month as a recurring subscription.